programme de cours
| Avant propos | |||
| Avant-Propos (PDF) Details | 00:02:00 | ||
| Avant propos (Vidéo) Details | 00:04:00 | ||
| Maîtriser l'Art des Réclamations Clients | |||
| SERVICE RÉCLAMATION (PDF) Details | 01:00:00 | ||
| SERVICE RÉCLAMATION (Audio) Details | 00:04:00 | ||
| SERVICE RÉCLAMATION (video) Details | 00:05:00 | ||
| Quiz | |||
| QUIZ SERVICE RÉCLAMATION | 00:03:00 | ||
| Finalisation | |||
| Message de fin de formation Details | 00:00:00 | ||
| Attention requise Details | 00:00:00 | ||
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